100% Satisfaction Guarantee
We do everything in our power to make your package design project an absolute winner. You receive multiple sample designs, revisions, great customer service and a commitment to excellence that combine to produce stellar package designs. We are so confident in our team and our approach that we offer a very special guarantee of our services.
Catalpha offers an unrivaled 100% money back guarantee on package design services. If you aren’t satisfied with our work during the design process, we will refund every penny you spent. We don’t subtract any processing fees and we don’t make you jump through hoops. If you don’t like it, you get your money back.
That guarantee helps inspire us to do the best possible package design while providing our customers with a great sense of comfort and security.
If you aren’t happy with the design itself or if you aren’t happy with the design process, you simply need to advise us of that fact during the development of your package design. We will work and revise until you are satisfied. Or, if you opt to exercise your rights under the guarantee, we will refund your money with NO administrative charges deducted whatsoever. It’s that simple.
There are a few exceptions, and although it is very unlikely you will want to make use of our guarantee policy, you should understand those rare conditions under which we can’t provide a refund:
- If you have already confirmed or approved the acceptance of a design, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.
- If you have failed to communicate with us for more than thirty days, any refunds will be at the discretion of Catalpha Advertising & Design, Inc.
- If the product changes in size or use after the project has been started, we cannot issue a refund.
- If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting, we cannot issue a refund.
- Once you have approved the design (we have started production, photography or refining content).
Other Package Design companies may claim to offer a guarantee, but they offer only fine print riddled with loopholes and hidden fees. Our policy is straightforward. If you aren’t happy, just tell us during the design process and we will take care of you.
Our liability is limited to the payment received from you against the project. In case you cancel a project we retain all rights to the design and will have the right to sell or use the designs shown to you as we may deem fit.
Should you receive a refund, you acknowledge that you will have no right (express or implied) to use any basic concept or other work product, content, or media, nor any ownership interest in or to the same. The copyright remains with us and you are NOT allowed to use our designs even as design reference.
If you have any additional questions about our guarantee policy, please feel free to ask.